Frequently asked questions

No. The hosting is for regular business email and transactional messages (orders, notifications). Send bulk campaigns through a dedicated service such as Mailchimp or Brevo. Outgoing mail has hourly limits and goes through our relay with a watched reputation, which protects deliverability for all clients.

Imunify AV+ scans the site and quarantines suspicious files. We pause outgoing mail from the affected domain so spam does not ruin your reputation or ours, and help you clean the site. There is no extra charge.

Every night we back up files and databases to storage outside the server. We keep 10 daily, 8 weekly and 6 monthly backups. We restore a specific site or database on request, as listed in the pricing.

PHP 7.4 to 8.5, chosen per domain in Plesk. Older versions for legacy sites on request, with a security warning.

Yes. We move files, databases and mailboxes. We lower your DNS TTL first, copy the data, you test on a temporary address, and then we switch the DNS. Downtime is none or a few minutes. Depending on size, migration takes 1 to 3 working days.

We do not offer a formal SLA. Servers are monitored around the clock, planned maintenance is announced by email in advance and done at night. Long-term availability is above 99.9 %.

By invoice, yearly in advance, due in 14 days, by bank transfer. No card and no automatic charges. Before the period ends we send the invoice for the next year.

Yes. Point the DNS to our servers, or let us manage the DNS. We register new domains through Subreg.

Yes. Let's Encrypt for every domain and subdomain, renewed automatically.

Roughly 100 messages per hour per mailbox and 300 per domain. For shops with more traffic we raise the limits on request.

In Hetzner data centres (Falkenstein and Nuremberg) and DigitalOcean (Frankfurt), all in Germany. Your data stays in the EU.

Any time by email. Hosting runs until the end of the paid period, and you download your data or we move it wherever you say.